At comfortsstore.com, we are committed to providing you with high-quality home products. If you are not satisfied with your purchase, we will be happy to provide you with a refund or replacement service. Please read the refund terms below carefully to make sure you understand our policy.
- Refund Application Conditions
Product Condition: Refunds are only available for unused, unwashed, undamaged products in their original packaging and tags.
Application Period: You can apply for a refund within 14 days of receiving the product. We will not be able to process refund requests after this period. - Refund Process
Submit a request: Please submit a refund request through our customer service email ashleysteen@comfortsstore.com. The email must include your order number, purchase date and the reason for the refund.
Refund Confirmation: After receiving your refund request, our customer service team will contact you within 2 working days to confirm the refund details.
Returning the product: Once you receive the refund confirmation, please send the product back to the following address:
Address: xxx (please provide the exact return address)
Return Shipping Costs: Please note that unless there is a quality issue with the product, the return shipping cost will be borne by the customer.
- Refund Processing
Once we receive the returned item and confirm that it is eligible for a refund, your refund will be processed within 2 business days.
Refunds will be issued via the original payment method, and the specific time will depend on the processing speed of your bank or payment platform. - Special Notes
Customized products: If you purchase a customized product, we will not be able to accept a refund request unless the product has a manufacturing defect.
Discounted products: For discounted products, the refund policy will be the same as regular products, but the refund amount will be based on the actual price you paid. - Contact Us
If you have any questions about the refund policy or need further assistance, please feel free to contact us:
Email: ashleysteen@comfortsstore.com
Thank you for choosing comfortsstore.com, we look forward to providing you with the best service!
